As the world of luxury is governed by its own unique protocols and codes, prestigious maisons continually invest in training their teams in the art of service.

This is why my clients entrust me with the responsibility of sourcing esteemed institutes or independent trainers, who are masters in their craft and capable of delivering an unmatched experience, in settings that perfectly align with the sophistication of the training offered.

Once the target audience, objectives, budget, and other critical factors such as location (whether in France, Europe, or globally) and the type of venue have been identified, I work closely with a carefully curated network of partners to design bespoke training programs.

Drawing on my extensive experience and deep understanding of the luxury industry, I propose relevant themes such as Business Etiquette, Savoir-Vivre and Protocol, Exceeding Customer Expectations, Grooming and Elegance, The Codes of Luxury, Discovering Haute Couture, Communication and Intercultural Management in Hospitality, The Codes and Expectations of International Clients, International Conflict and Complaint Management, among others.

I meticulously craft personalized schedules for each group of trainees, complemented by detailed brochures outlining the training venue, profiles of the trainers, the format of the program (workshops, role-plays, etc.), and more.

The cornerstone of my commitment to my clients is absolute discretion. I am bound by confidentiality agreements and cannot disclose the names of my clients, who rank among the most distinguished luxury retail brands worldwide.

London, Vienna, Dubai, Doha, Singapore, Los Angeles.